Refund policy

🛒 30-Day Worldwide Return Policy

 

We want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility for Return

 

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it: unworn, unused, and in sellable condition.

  • It must have all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

 

Starting a Return

 

  1. To start a return, please contact us at talk2us@jacketsuiting.com

  2. If your return is accepted, we will send you detailed instructions on how and where to send your package.

  3. Please note that all returns must be sent to the designated address provided in our instructions

  4. Return Address:
    Jacket Suiting 
    8811 FM 1464 RD APT 1102, RICHMOND, tx, 77407, United States
    (UTC-6:00) America/Chicago

     

 

Damages and Issues (Upon Arrival)

 

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at talk2us@jacketsuiting.com immediately. We will evaluate the issue and take necessary steps to correct it, including covering the cost of return shipping for errors on our part.

 

Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned:

  • Custom products (such as special orders, personalized, or bespoke items).

  • Sale items (marked as final sale).

  • Gift cards.

If you have any questions or concerns about the eligibility of a specific item, please contact us before purchase.

 

Exchanges

 

The fastest way to ensure you get the item you want is to follow our return process: return the item you have, and once the return is accepted and the refund processed, make a separate purchase for the new item.

 

🇪🇺 European Union 14-Day Cooling-Off Period

 

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

  • To exercise this right, you must inform us of your decision via email within the 14-day period.

  • The item should be sent back to us promptly.

  • The item must be in a condition that allows for resale (e.g., in sellable condition, with tags and packaging).

 

Restocking Fee and Damage Assessment

 

A 10% restocking fee will be applied and deducted from the refund amount for all returns that are not due to our error (e.g., "buyer's remorse," size exchange, etc.).

If the returned item or its packaging is damaged, our team will assess the damage, and a restoration fee might be charged accordingly and deducted from the refund.

 

Shipping Costs and Responsibility

 

  • Return Shipping: The customer is responsible for all shipping costs associated with returning an item unless the return is a result of our error (e.g., wrong item, defective product).

  • Original Shipping: Original shipping costs are non-refundable. If you received free shipping on your order, the price of the item itself will be refunded.

 

Order Cancellation

 

If you wish to change or cancel an order, please contact us within 12 hours of placing the order. We can only modify or refund your order before it has been shipped. Once an item leaves our warehouse, we cannot cancel the order.

 

Incorrect Information or Refusal of Delivery

 

If delivery fails due to:

  • Incorrect contact information or address provided by the buyer.

  • Refusal to pay necessary import duties/taxes (refusing import clearance).

  • Refusal to sign for the parcel.

In such cases, the seller shall not be responsible for the costs, charges, or losses incurred by the buyer, and the order will be treated as non-refundable.

 

Refunds Process

 

  1. Inspection and Approval: We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or rejected.

  2. Processing Time: If approved, you’ll be automatically refunded on your original payment method. Please allow 10 business days for the refund to be processed on our end.

  3. Bank Processing: Please remember it can take additional time for your bank or credit card company to process and post the refund to your statement (often 5-10 business days).

If more than 15 business days have passed since we’ve approved your return, please contact us at talk2us@jacketsuiting.com